Despite any assertions to the contrary, intellectual property law is a service industry. Poor service is a veritable "slap in the face" in light of the comparatively high costs and fees borne by clients in pursuit of intellectual property representation. Firms often treat their clients as fungible commodities of no particular importance, in effect reversing the service ethic. To our way of thinking, the hallmarks of good service include ready accessibility, effective anticipation & planning, and responsiveness to our clients’ particular needs. Our clients are our business, and we make every attempt to treat them accordingly.
Similarly, we believe that to be truly effective, legal counsel must have great enthusiasm for their work, and an ownership mentality which couples the success of their clients to that of their own firm.